Gestion Multi-Entreprises MSP
SoftSystem97 — Supervision et gouvernance multi-clients
7
Clients actifs
€19,900
MRR total
408
Equipements
92%
SLA moyen
28
Tickets ouverts
3
Breach SLA
Portefeuille clients
Groupe Financier Rhone
CLI-006 — Finance
ENTERPRISE
4
Sites
112
Equipts
5
Tickets
96%
SLA Breach
88
Sante IT
52
Risque
Gestionnaire: Alexandre Martin€ 5,800/mois
Donnees isolees — Region: FR
Transport Leblanc
CLI-003 — Transport
STANDARD
5
Sites
68
Equipts
7
Tickets
87%
SLA Breach
72
Sante IT
65
Risque
Gestionnaire: Alexandre Martin€ 3,400/mois
Donnees isolees — Region: FR
Clinique Sainte-Marie
CLI-007 — Sante
PREMIUM
2
Sites
82
Equipts
6
Tickets
92%
SLA Breach
76
Sante IT
48
Risque
Gestionnaire: David Rousseau€ 3,200/mois
Donnees isolees — Region: FR
Pharmacie Moreau
CLI-001 — Sante
ENTERPRISE
3
Sites
47
Equipts
4
Tickets
94%
SLA Breach
62
Sante IT
82
Risque
Gestionnaire: David Rousseau€ 2,800/mois
Donnees isolees — Region: FR
Cabinet Dupont
CLI-002 — Juridique
PREMIUM
2
Sites
22
Equipts
2
Tickets
98%
SLA OK
84
Sante IT
45
Risque
Gestionnaire: Sophie Blanc€ 1,950/mois
Donnees isolees — Region: FR
BTP Martin
CLI-004 — BTP
ESSENTIAL
2
Sites
24
Equipts
3
Tickets
91%
SLA OK
79
Sante IT
38
Risque
Gestionnaire: Sophie Blanc€ 1,200/mois
Industries ACME
CLI-008 — Industrie
STANDARD
1
Sites
18
Equipts
0
Tickets
75%
SLA Breach
65
Sante IT
28
Risque
Gestionnaire: Sophie Blanc€ 900/mois
Ecole Primaire Saint-Exupery
CLI-005 — Education
ESSENTIAL
1
Sites
35
Equipts
1
Tickets
100%
SLA OK
92
Sante IT
12
Risque
Gestionnaire: David Rousseau€ 650/mois
Supervision multi-sites
| Site | Entreprise | Ville | Statut | Equip | Users | Internet | Uptime | Technicien |
|---|---|---|---|---|---|---|---|---|
| BTP Martin - Chantier Principal | BTP Martin | Clermont-Ferrand | ONLINE | 16 | 14 | 4G / SDSL 50 Mbps | 92% | Sophie Blanc |
| Cabinet Dupont - Grenoble | Cabinet Dupont | Grenoble | ONLINE | 15 | 10 | Fibre 500 Mbps | 100% | Sophie Blanc |
| Clinique Sainte-Marie - Bloc A | Clinique Sainte-Marie | Bourg-en-Bresse | WARNING | 55 | 30 | Fibre 1 Gbps | 99% | David Rousseau |
| Groupe Financier Rhone - Tour A | Groupe Financier Rhone | Lyon | ONLINE | 65 | 40 | Fibre 10 Gbps | 99% | Alexandre Martin |
| Pharmacie Moreau - Siege | Pharmacie Moreau | Lyon | CRITICAL | 28 | 18 | Fibre 1 Gbps | 97% | David Rousseau |
| Pharmacie Moreau - Annexe Nord | Pharmacie Moreau | Villeurbanne | ONLINE | 12 | 6 | SDSL 100 Mbps | 99% | David Rousseau |
| Transport Leblanc - Depot Lyon | Transport Leblanc | Lyon | ONLINE | 18 | 12 | ADSL 20 Mbps | 95% | Alexandre Martin |
| Transport Leblanc - HQ | Transport Leblanc | Saint-Etienne | WARNING | 32 | 22 | Fibre 2 Gbps | 98% | Alexandre Martin |
SLA par client & priorite
| Client | Priorite | Reponse (cible/reel) | Resolution (cible/reel) | Conformite | Breach | Penalite |
|---|---|---|---|---|---|---|
| Pharmacie Moreau | P1 Critique | 15min / 18min | 4h / 5h | 67% | 1 | € 500 |
| Clinique Sainte-Marie | P1 Critique | 15min / 20min | 4h / 6h | 75% | 1 | € 400 |
| Transport Leblanc | P2 Urgent | 60min / 72min | 8h / 10h | 79% | 3 | € 300 |
| Groupe Financier Rhone | P1 Critique | 10min / 8min | 2h / 2h | 100% | 0 | — |
| Groupe Financier Rhone | P2 Urgent | 30min / 25min | 4h / 3h | 100% | 0 | — |
| Transport Leblanc | P3 Normal | 240min / 190min | 24h / 20h | 100% | 0 | — |
| Cabinet Dupont | P2 Urgent | 60min / 38min | 8h / 5h | 100% | 0 | — |
| Pharmacie Moreau | P2 Urgent | 60min / 45min | 8h / 7h | 100% | 0 | — |
Reporting mensuel entreprises
| Client | Periode | SLA | Uptime | Tickets | Securite | Satisfaction | MRR | Statut |
|---|---|---|---|---|---|---|---|---|
| Cabinet Dupont | Mai 2026 | 100% | 100% | 12 | 84 | 9/10 | € 1,950 | Valide |
| Clinique Sainte-Marie | Mai 2026 | 92% | 99% | 27 | 76 | 8/10 | € 3,200 | Envoye |
| Groupe Financier Rhone | Mai 2026 | 96% | 99% | 22 | 88 | 9/10 | € 5,800 | Valide |
| Pharmacie Moreau | Mai 2026 | 94% | 97% | 18 | 62 | 7/10 | € 2,800 | Envoye |
| Transport Leblanc | Mai 2026 | 87% | 97% | 31 | 72 | 6/10 | € 3,400 | Envoye |